A Christmas Carol

What Scrooges reaction when Christmas Present shows him the Cratchit home and Bob's many children?

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Scrooge feels badly about how little he pays Cratchit and how hard it is on his family.

Scrooge is extremely surprised because he believed that Cratchet would be living in a poorer house setting. However when he saw Tiny TIm's condition his heart fell. This "heart-fallin" did not take place immdeatly but rather during the Third Ghosts visit.