How are “the civilians,” staff members, characterized in the passage above?

A.Understanding

B. Disappointed

C. Unaware

D. Concerned

“A security guy who watched the center took Poppay to the hospital. Several days later, Poppay returned during lunchtime, limping but with a smile on his face (1). “It is not your fault that you did such a thing to me,” he said, as he strolled through the dining hall (2). This made us angry, because we wanted “the civilians,” as we referred to the staff members, to respect us as soldiers who were capable of severely harming them (3). Most of the staff members were like that; they returned smiling after we hurt them. It was as if they had made a pact not to give up on us. Their smiles made us hate them all the more.”(4)