the line that best illustrates the cruelty and heartlessness with which the jews were treated with during during deportation is

"The man in charge of our wagon called out to a German officer 27 strolling down the platform, asking him to have the sick woman moved to a hospital car. "Patience," the German replied, "patience. She'll be taken there soon." pg 27

This is in relation to Jews being taken to the notorious ovens at the camps.