Where does Rosa get the idea to send Liesel on all of her sales calls for the laundry business?

Rosa decided to send Liesel to deliver and pick-up laundry because she hoped that people would take pity on the girl and continue to employ her. Times were financially difficult, and Rosa was losing business. She hoped this change would help her business to continue.

Rosa doesn't have the people skills to drum up business. She's brusque. Plus, she exploits Liesel's potential to elicit the sympathy of her clients and wants to assure Liesel is earning her keep.

Rosa doesn't have the people skills to drum up business. She's brusque. Plus, she exploits Liesel's potential to elicit the sympathy of her clients and wants to assure Liesel is earning her keep.