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Banks offer fairly similar services, so they thrive to make it fast, easy, and enjoyable to go through the bank. Thus, they hire numerous customer service representatives who are kind and efficient.
Understanding Business, 10th Edition
by Nickels, William G.; McHugh, James M.; McHugh, Susan M.
Published by
McGraw-Hill Education
ISBN 10:
007352459X
ISBN 13:
978-0-07352-459-7
Chapter 9 - Production and Operations Management - Developing Workplace Skills - Page 257: 5
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